Authoring Quality Systems.

Quality is easy to talk about, and challenging to implement. 

Are you confident in all components of your system?

  • Process: optimization and repeatability

  • Documentation: accuracy and accessibility

  • Milestones: confirmation and communication

  • Risk: identification and mitigation

  • Progress: capturing and leveraging

Strengthening quality system components

increases your revenue and

 improves your customers' experience.

 

    Our Services  

Technical Writing

We research, write, edit, and maintain document deliverables - making them accessible and effective. Our experience is specifically in supplying:

  • Case histories

  • Work procedures

  • Inter/intra-agency forms

  • Sub/contractor templates

  • Proposals and RFQ responses

  • Manuals and instruction sheets

  • Job safety analyses and risk matrices

Process Support

We learn your workflow, identify gaps, and create customized tools to make quality attainable and sustainable. This culminates in a total quality system, which is often comprised of:

  • Temporary personnel

  • Gap analysis checklists

  • Internal and external guides

  • Continuous improvement audits 

  • Breakdown of customer service surveys

  • Digitizing and formatting aged documents

 

    Certifications    

Team Certifications

Professional Engineer (Texas)

COH Construction Inspector
National Bridge Inspector

First Aid and CPR/AED Trained

American Society for Quality Member

HUET (Helicopter Underwater Egress Trained)

Firm Certifications

City of Houston WBE & DBE

TxDOT DBE

Port of Houston SBE

 

    Get In Contact    

4747 Research Forest Dr

Suite 180-217
The Woodlands, TX 77381

info@merlinserv.com

281.205.1450

© 2020 Merlin Services, Inc.

for our engineering business unit, visit www.msiengineers.com

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