Authoring Quality Systems.

Quality is easy to talk about, and challenging to implement. 

Are you confident in all components of your system?

  • Process: optimized and repeatable?

  • Documentation: accurate and accessible?

  • Milestones: confirmed and communicated?

  • Risk: identified and mitigated?

  • Progress: captured and leveraged?

What differentiates us is our ability to reliably exceed expectations with first response, timely deliverables and experienced professionals that work as an extension of our clients' staff.


    Our Services  

Technical Writing

Document gaps are obstacles to quality. 
We research, write, edit, and maintain document deliverables - making them accessible and effective. Our experience is specifically in supplying:

  • Case histories

  • Work procedures

  • Inter/intra-agency forms

  • Sub/contractor templates

  • Proposals and RFQ responses

  • Manuals and instruction sheets

  • Job safety analyses and risk matrices

Process Support

Document gaps are part of a larger problem.
We study your workflow, and integrate a customized process system to make quality attainable and sustainable. A total quality system is often comprised of:

  • Public risk mitigation 

  • Interactive templates

  • Gap analysis checklists

  • Safety assessments & training
  • Continuous improvement audits 

  • Digitizing, formatting of aged documents

  • Deployment and analysis of feedback surveys



Team Certifications

Professional Engineer (Texas)

City of Houston Construction Inspector
National Bridge Inspector

Paramedic (Texas)

First Aid and CPR/AED Trained

Certified Quality Process Analyst (ASQ-CQPA)

Helicopter Underwater Egress Trained (HUET)

Firm Certifications

City of Houston WBE & DBE

City of Houston "Hire Houston First" Local Business




4747 Research Forest Dr

Suite 180-217
The Woodlands, TX 77381


© 2021 Merlin Serv

a DBA business unit of Merlin Services, Inc.

for our design & construction business unit, visit

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