Authoring Quality Systems.

Quality is easy to talk about, and challenging to implement. 

Are you confident in all components of your system?

  • Process: optimized and repeatable?

  • Documentation: accurate and accessible?

  • Milestones: confirmed and communicated?

  • Risk: identified and mitigated?

  • Progress: captured and leveraged?

Strengthening quality system components

increases your revenue and

 improves your customers' experience.

 

    Our Services  

Technical Writing

Document gaps are obstacles to quality. 
We research, write, edit, and maintain document deliverables - making them accessible and effective. Our experience is specifically in supplying:

  • Case histories

  • Work procedures

  • Inter/intra-agency forms

  • Sub/contractor templates

  • Proposals and RFQ responses

  • Manuals and instruction sheets

  • Job safety analyses and risk matrices

Process Support

Document gaps are part of a larger problem.
We learn your workflow, and integrate a customized process system to make quality attainable and sustainable. A total quality system is often comprised of:

  • Interactive templates 

  • Temporary personnel

  • Gap analysis checklists

  • Internal and external guides
  • Continuous improvement audits 

  • Deployment of customer service surveys

  • Digitizing and formatting aged documents

 

    Certifications    

Team Certifications

Professional Engineer (Texas)

COH Construction Inspector
National Bridge Inspector

First Aid and CPR/AED Trained

Certified Quality Process Analyst (ASQ-CQPA)

Helicopter Underwater Egress Trained (HUET)

Firm Certifications

City of Houston WBE & DBE

TxDOT DBE

Port of Houston SBE

 

    Get In Contact    

4747 Research Forest Dr

Suite 180-217
The Woodlands, TX 77381

info@merlinserv.com

281.205.1450

© 2020 Merlin Services, Inc.

for our engineering business unit, visit www.msiengineers.com

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